About Registration

1. How to register with www.Bookurjourney.com?

You can become a registered member of www.Bookurjourney.com, easily and free of cost. Simply click on the "Sign Up" link on the "Login" section of the website, fill in your details and click on Submit.

2. What are the advantages of registering with www.Bookurjourney.com?

Registering with www.Bookurjourney.com entitles you to discounts, savings and benefits on our various services such as flight bookings, hotel reservations, holiday packages, and bus tickets amongst others. Besides, as a registered member, you also receive monthly newsletters, updates, special offers and exclusive promotions.

3. Do I need to register myself with www.Bookurjourney.com in order to make a booking?

No, you need not to register to book your travel with us. When you make your first booking through our website, we ask for your email id & mobile no, with which you are automatically registered. Your account password is sent to your email id. You can choose to change this computer-generated password at any time after logging in to your account.

4. How do I sign into my account if I forget my password?

In case you have forgotten your password, click on the Forgot Password link in Manage Booking section. Follow the instructions on your screen. You will receive an email from us with the required instructions to create a new password.

5. How do I edit my account information?

Sign into your www.Bookurjourney.com account and click on the "Edit" link. Here, you can edit your account information.

6. Can I change my username?

Your username is your unique identity on the website that cannot be changed. If you wish to change your username, you will need to register as a new member.

7. If I have a difficulty, can I speak to someone in Customer Support?

We are always ready & available to offer our customers assistance and support. You can call our Customer Support Team at  +91 181 5077996, 97, 98 & 99 or at +919888709900.

Payment Options

1.  What payment options does www.Bookurjourney.com offer?

We accept:

  • All Major Credit & Debit Cards issued in India
  • Net Banking payments from most major Indian banks (for online payment)

2. How can I be sure that my credit card details are safe on your website?

Bookurjourney.com is a secure website that uses highest encryption technology  to protect its users' information from unintentional disclosure to a third party. The URL on the Payments page changes to https:// indicating that the user is on a secure web page.

3. What is the Card Verification Number (CVV) on my credit card?

In order to reduce the risk of frauds over the internet, your credit card is provided with a unique number that is seen only on the card and is never printed anywhere. To ensure that the card is indeed in the possession of the cardholder, the cardholder needs to enter this number at the time of the transaction.

4. Where is the Card Verification Number (CVV) seen on my credit card?

Visa/MasterCard: Look in the signature field on the backside of your credit card. The CVV is the 3-digit code after the last 4 digits of your credit card number.

American Express Card: It is the 4-digit number seen on the front of the card, located on the right-hand side above the card number.

5. Under what name will my purchase be charged on the credit card statement?

Purchases made through www.Bookurjourney.com on your credit/debit card or bank statement will be charged to Bookurjourney on your account statement.

Flight Reservations

1.  How do I know that my flight reservation was booked?

You will receive a confirmation email from www.Bookurjourney.com to confirm your flight booking.

2. Do I need to confirm my flight reservation?

You do not need to confirm your flight reservation. However, if you do need some specific information, please contact www.Bookurjourney.com Customer Support or Airline Customer Support.

3. What is the maximum number of seats I can book?

At a time, you can book a maximum of 9 seats. For more than 9 travellers, you need to carry out the booking again for the additional travellers.

4. What is an e-ticket?

An e-ticket is a paperless ticket that contains your unique booking-confirmation number (issued by the airline) to be used at the time of travel.

5. How will I get my e-ticket details?

You will receive your e-ticket details via email on the email id that you provide at the time of booking.

6. Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline?

It is advisable to carry your e-ticket confirmation email and the booking-confirmation number at the time of travel.

7. I am traveling with an infant. Is there anything in particular that I need to know?

Infants (0 to 2 years) do not require separate flight tickets. However, you need to carry the infant's birth certificate for inspection by the airport-security staff and check-in counter.

Moreover, infants are not assigned separate seats. If you need a bassinet for your infant, this will have to be booked well in advance as it is subject to availability & airline policy.

8. How much baggage can I carry on the flight?

Baggage allowance varies from airline to airline. It also depends on factors such as the passenger's destination, frequent-flier membership, etc.

Listed below are baggage allowances for some of the popular domestic airlines.


 Economy(Per Adult or Child)



            20 Kgs

 No Baggage Allowance

 Air Asia Domestic

            15 Kgs

 No Baggage Allowance


            15 Kgs

 No Baggage Allowance

 Indigo Airlines

            15 Kgs

 No Baggage Allowance


            15 Kgs

 No Baggage Allowance


            15 Kgs

 No Baggage Allowance


            15 Kgs

 No Baggage Allowance

 Air India

            15 Kgs

 No Baggage Allowance

9. I have booked my ticket. But I need to add my child now. How do I do this?

You can call on our Customer Support helpline and give us your existing booking details. www.Bookurjourney.com will make the necessary amendments to your ticket. However, this will entail amendment charges. Moreover, if the child is above 2 years of age, a separate ticket will have to be booked.

10. I have entered the wrong name while booking. How do I change it?

Airlines do not allow names of persons to be changed on the flight tickets. You will need to cancel and re-book the ticket. Airline and www.Bookurjourney.com cancellation charges will be applicable.

11. My money has been deducted and I haven't received any confirmation mail or booking from your website. What do I do?

Such cases are very rare. But if this does happen, it is usually caused by slow internet speeds, which can affect internet banking. In such a case, your booking will not be generated.

However, please do not panic. Call us on our Customer Support helpline or email us at sales@bookurjourney.com, mentioning the name of the bank, amount deducted and the mode of transaction. www.Bookurjourney.com will refund the entire amount to you as early as possible without any cancellation charges.

12. I have booked my flight tickets online. By when will I get my e-ticket?

In case of domestic flights, you will receive your e-ticket within 30 minutes of booking after booking and receipt of payment. For international flight bookings, it may take up to 4-5 Hours to be emailed to you.

13. What happens if I am not carrying a copy of my e-ticket to the airport?

If you are not carrying a printout of your e-ticket, you will need to go to the airline counter at the airport and request for a print out by providing your PNR number mentioned at the top of your e-ticket issued by www.Bookurjourney.com. Subject to the Airline Policy.

14. What are the necessary identity proofs to be carried along with the e-ticket for domestic flights?

You need to show any of the following valid photo-identity proofs along with your e-ticket:

  • Passport
  • PAN card
  • Driver's license
  • Voter-id card
  • Photo-id card issued by the Central or State Government

15. How do I get a boarding pass for my flight?

For domestic flights, your boarding pass will be issued at the airport check-in counter after validating your e-ticket and photo-identity proof.

For international flights, you will receive your boarding pass after you produce your original passport and a valid visa to your destination.

16. What travel documents must I carry on international travel?

Travellers must carry all of the documents listed below for international travel:

Passport, at least 6 months validity from your travel date

Visa, a valid visa for the country of visit. In case your transit period during travel is more than 12 hours, you will need a Transit Visa for the country of transit. Every country has its own set of rules for Transit Visas. Please check these for your case.

Insurance, it is advisable to carry your Travel and Medical insurance

Air-Ticket, Confirmed Return Air-Ticket. A one-way air ticket is only acceptable for students (Student-Visa holders), working professionals (Work-Visa holders) and dependents of working professionals.